In a disaggregated multi-supplier environment, managing services to provide quality to your customers needs careful planning and management.
Contract and cost management in a disaggregated environment is essential to ensure control of your estate.
Creating the contract and management framework to co-ordinate the delivery of a coherent and quality service delivered from a range of technical services provided by multiple suppliers.
Maintaining service in a disaggregated environment requires a mature service management model and tooling which supports multiple independent suppliers of various types.
We supported the definition and implementation of a new service management framework and tools which allowed the organisation to more efficiently integrate and manage multiple suppliers.