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Service design

Identifying the people, processes, information and technology portfolios needed to realise business capabilities.

Designing a portfolio of complementary services that addresses customer endeavours over the customer lifecycle, identifying the core business capabilities needed to deliver these services and assessing current state maturity.


Service Design

Designing and prototyping individual service choreographies and resolving these to a high-fidelity service design blueprint to guide and steer implementation.

Process Development

Mapping the current processes, the demands of the target state services and architecture, and identifying new processes or opportunities for improvement and formulating the roadmap to transform the portfolio.

Organisational Design

Mapping the current business capabilities and identifying future state capabilities and maturities needed to deliver the required services. We work with you to identify the people, processes and tools necessary and design the roadmap needed to realise customer services, employee experience and organisational goals and ambition.

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