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Company overview

The Metropolitan Police Service (MPS) is a territorial police force, responsible for the law enforcement in Greater London as well as national responsibilities such as leading and coordinating counter-terrorism efforts and protecting members of the British Royal Family and members of The Cabinet and other ministerial members of Her Majesty's Government.

Business challenge

To support more flexible frontline policing, the MPS needed to develop a technology infrastructure with long-term stability and affordability, to provide a consistent yet adaptable technology platform. The MPS wanted to reduce ICT spending whilst continuing to deliver a quality service with positive public impact.

Changes to workplace practices and improved technical solutions would provide a shift to higher quality and less costly self-service support functions. This would enable the MPS to focus resource on frontline services and core support, which cannot readily be provided from outside the organisation.

bedigital's solution

bedigital was selected by the MPS to provide a highly-skilled and experienced team to procure new End User Services which included:

  • Creating an updated device and operating system strategy

  • Introduction and implementation of the chosen devices

  • Application testing

  • Management & selection of a new supplier via a negotiated procurement strategy

  • Production of outline business case (OBC) and full business case (FBC)


The programme was delivered within the projected timeframe – from initial engagement to full transition and transformation to new supplier taking approximately 2 years. Throughout this period, bedigital provided an expert team consisting of workstream leads, architects, project, commercial and financial managers, as well as procurement specialists and business analysts.


Delivered 25% cost savings

Year on year, bedigital delivered significant cost savings.

Benefits lifecycle management

Introduced benefits lifecycle management to help ensure project benefits were tracked before, during and after the programme. 

End-user computing service levels increased

Improvements to end-user computing service levels, as well as strategic alignment to the Government's Technology Code of Practice.

bedigital saves the Metropolitan Police Service 25% cost savings to end user computing services

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