Metropolitan Police

End User Services

Delivered 25% in cost savings

Introduced benefits lifecycle to track progress

Improved EUC Service Levels

The Challenge

To support more flexible frontline policing, the MPS needed to develop a technology infrastructure with long-term stability and affordability, to provide a consistent yet adaptable technology platform. The MPS wanted to reduce ICT spending whilst continuing to deliver a quality service with positive public impact.

Changes to workplace practices and improved technical solutions would provide a shift to higher quality and less costly self-service support functions. This would enable the MPS to focus resource on frontline services and core support, which cannot readily be provided from outside the organisation.

bedigital Solution

bedigital was selected by the MPS to provide a highly-skilled and experienced team to procure new End User Services which included:

​Creating an updated device and operating system strategy

  • Introduction and implementation of the chosen devices
  • Application testing
  • Management & selection of a new supplier via a negotiated procurement strategy
  • Production of outline business case (OBC) and full business
    case (FBC)

The programme was delivered within the projected timeframe – from initial engagement to full transition and transformation to new supplier taking approximately 2 years. Throughout this period, bedigital provided an expert team consisting of workstream leads, architects, project, commercial and financial managers, as well as procurement specialists and business analysts.